Returns & Exchanges
At Portal Games, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return policy for all unworn items with original tags attached. If your purchase doesn't fit your style or size, our streamlined process ensures a quick and easy refund or exchange.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring all tags are intact and the garment is in its original, unworn condition.
Label and Ship
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing